Return & Refund Policy

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Return & Refund Policy

Last updated: October 22, 2025

At Tietoe, I want you to love your pickleball gear as much as I do. If something doesn’t meet your expectations — whether it’s a paddle, grip, or accessory — returning it should be quick and stress-free. That’s why I offer a 30-day return window, cover all return shipping costs, and process refunds fast once your item is back in my hands.

1. Return Policy Overview

Category Details
Return Window Within 30 days of receiving your order
Item Condition New only – unused, unplayed, and undamaged
Return Method By mail
Return Label Free downloadable return label
Return Fees No return or restocking fees
Exchange Support Not available – please reorder
Refund Time Processed within 3–7 business days after I receive your return

2. Accepted Reasons for Return

I accept returns when:

  • You received the wrong model, weight, or color of paddle.

  • The paddle or accessory arrived damaged or defective.

  • You changed your mind — as long as the item remains in new, unused condition.

3. Product Condition Requirements

✅ Acceptable Conditions:

  • Paddle or accessory is unused, unmarked, and unplayed (no ball impact, scratches, or scuffs).

  • Original plastic wrap or packaging is intact.

  • No dirt, odor, or signs of play.

  • Accessories (e.g., paddle covers, grips, balls) are unopened.

❌ Unacceptable Conditions:

  • Used, hit-tested, or scratched paddles.

  • Worn grips or items showing play marks.

  • Missing packaging, tags, or accessories.

  • Returns made after 30 days.

  • Customized or engraved products.

⚠️ Items returned in used or altered condition cannot be refunded and may be shipped back at your expense.

4. How to Submit a Return

  1. Email me at 📧 contact@tietoe.com with your order number and reason for return.

  2. I’ll send you a free return shipping label to download and print.

  3. Pack your paddle securely with all packaging and protection materials.

  4. Ship it back to:

Return Address:
161 E Holly St, Milliken, CO 80543, United States.

Once I receive and inspect your return, I’ll issue your refund within 3–7 business days.

5. Refund Timeline

Refunds are issued to your original payment method within 3–7 business days after your return is approved.
Please allow a few extra days for your bank or payment provider to reflect the transaction.

6. Order Changes & Cancellations

You can cancel or modify your order within 12 hours of receiving your confirmation email.
After 12 hours, your paddle may already be in processing or transit — at that point, it can only be returned once delivered.

7. Exchanges

I currently don’t offer direct exchanges.
If you’d like to switch to another model, color, or grip weight, please return your current order for a refund and place a new one.

8. Gift Returns

If your order was marked as a gift and shipped directly to you, your refund will be issued as a digital gift credit after your return is approved.

9. Legal Compliance

This return policy complies with U.S. and EU consumer protection laws.
If your local laws offer additional protections, those rights will always be respected.

10. Need Help?

If you have questions about your return, refund, or order status, I’m happy to help:

Contact Me

Brand: Tietoe.
Website: https://tietoe.com.
Email: contact@tietoe.com.
Phone: +1 (970) 616-0006.
Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-7).
Address: 161 E Holly St, Milliken, CO 80543, United States.
Social:YouTube: Tietoecom. TikTok: Tietoe. Pinterest: Tietoe. X: Tietoecom.