FAQs

FAQs

What were the toughest challenges you faced while building Pickleall—and how did you push through them?

Limited capital, a wrist injury that ended competition, and the hard pivot from storefronts to online. Foot traffic collapsed by late 2023, sourcing consistent materials was tough, and shipping costs kept climbing. I pushed through by learning e-commerce from scratch (product photos, copy, SEO/ads), closing physical stores in 2024, and going fully online in 2025.

Do you ship across the United States?

Yes—nationwide shipping with tracking

Can I cancel or change my order?

Yes—within 0–12 hours of purchase. Email contact@pickleall.store or call +1 (970) 616-0007 (Mon–Fri, 9 AM–5 PM MT).

How do I choose a paddle?

Consider weight (control vs. power), grip size (hand comfort), and core/face materials (feel and spin). Ask anytime at contact@pickleall.store for personal recommendations.

What factors does your brand building rely on?

I focus on product quality, fair pricing, clear communication, responsive customer service, and community involvement (events, local tournaments, and facility partnerships). Consistency across these areas builds trust and long-term loyalty.

How are your products selected and curated?

Each item is vetted for performance, durability, and value. I review materials and specs, test samples, verify supplier reliability, check customer feedback, and confirm compliance with safety/labeling standards. Only products that meet these criteria and fit each skill level—from beginners to advanced players—are listed.